Welcome to the Koolaburra Boots Shop FAQ page! We’ve compiled answers to the most common questions about our products, shipping, returns, and more. If you can’t find what you’re looking for, please don’t hesitate to contact our customer service team.
Product Questions
Q: What types of products does Koolaburra Boots Shop offer?
A: We specialize in stylish and comfortable boots, sneakers, and home accessories including bath items, bedding, throws, and decorative accents. Our collection is designed for those who value both style and comfort in their wardrobe and home.
Q: Do you offer products for children?
A: Yes! We have a dedicated “Boys” section with clothing and accessories designed for younger members of the family.
Q: Are your boots waterproof?
A: Many of our boot styles are designed to be waterproof or water-resistant, perfect for braving winter weather. Check individual product descriptions for specific features.
Shipping & Delivery
Q: Where do you ship?
A: We ship worldwide to most regions! However, due to logistical constraints, we are unable to deliver to some parts of Asia and remote areas. If you have questions about delivery to your specific location, please contact us.
Q: What shipping options are available?
A: We offer two convenient options:
– Standard Shipping ($12.95): Delivered via DHL or FedEx within 10-15 business days after dispatch
– Free Shipping: For orders over $50, delivered via EMS within 15-25 business days after dispatch
– Standard Shipping ($12.95): Delivered via DHL or FedEx within 10-15 business days after dispatch
– Free Shipping: For orders over $50, delivered via EMS within 15-25 business days after dispatch
Q: How long does order processing take?
A: We take 1-2 business days to carefully check and package your order before shipment.
Q: How can I track my order?
A: Once your order ships, you’ll receive a confirmation email with a tracking number. You can use this to follow your package’s journey right to your doorstep.
Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 15 days of receipt. Items must be in original condition with tags attached. Please contact our customer service team to initiate a return.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the item arrived damaged or defective.
Payment & Account
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Q: Do I need an account to place an order?
A: No, you can checkout as a guest. However, creating an account allows you to track orders faster and save your information for future purchases.
Contact Information
Q: How can I contact customer service?
A: You can reach our friendly customer service team at [email protected]. We’re here to help with any questions or concerns!
Q: What are your business hours?
A: Our customer service team is available during regular business hours, Pacific Time. We typically respond to emails within 24 hours.
Thank you for choosing Koolaburra Boots Shop. We’re committed to providing you with quality products and exceptional service as you journey toward a warmer, more stylish season!