Term and Conditions

At Koolaburra Boots Shop, we value our customers and strive to provide quality boots, clothing, and home goods with a commitment to transparency and excellent service.

1.1 Account Information

When creating an account or making a purchase, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

1.2 Prohibited Activities

You agree not to:

• Use our website for any illegal or unauthorized purpose
• Attempt to gain unauthorized access to any part of our website or systems
• Interfere with the proper functioning of the website
• Use any automated systems or software to extract data from our website
• Submit false or misleading information

1.3 Age Requirement

You must be at least 18 years old or the age of majority in your jurisdiction to make a purchase on our website.

2.1 Product Descriptions

We strive to accurately display our products, including colors, features, and specifications. However, actual colors may vary slightly due to monitor settings. All measurements are approximate.

2.2 Product Availability

All orders are subject to product availability. If an item is out of stock, we will notify you and either cancel the item from your order or discuss alternative options.

2.3 Pricing

All prices are listed in US Dollars. We reserve the right to change prices at any time without notice, but such changes will not affect orders already processed.

3.1 Order Process

When you place an order, you will receive an acknowledgment email. This is not an order confirmation. Your order is officially accepted when we send a shipping confirmation email.

3.2 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store your complete payment card information on our servers.

3.3 Order Processing

Orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

4.1 Shipping Methods

We offer two shipping options:

• Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)
• Free Shipping: Available on orders over $50 via EMS (15-25 business days after dispatch)

4.2 Delivery Areas

We ship worldwide except to some Asian countries and remote areas. If you are unsure whether we deliver to your location, please contact us before placing your order.

4.3 Delivery Issues

You are responsible for providing accurate shipping information. If a package is returned to us due to incorrect address, refusal of delivery, or failure to collect from a pickup point, you will be responsible for additional shipping charges to resend the items.

5.1 Return Policy

We accept returns and exchanges for most items within 15 days of you receiving your order. To be eligible for return or exchange:

• Item must be in original, unused condition
• Item must be in original packaging with all tags attached
• Must be accompanied by original packing slip or order confirmation

5.2 Non-Returnable Items

Due to hygiene and safety reasons, we cannot accept returns or exchanges on:

• Bath Accessories (e.g., loofahs, brushes)
• Collars & Leashes for pets
• Any clearly used or damaged items
• All sale items (final sale)

5.3 Return Process

To initiate a return or exchange:

1. Contact our customer service within 15 days of receipt at [email protected] with “Return/Exchange Request” in the subject line and your order number
2. Specify whether you want a refund, exchange, or store credit
3. We will provide a Returns Authorization Number and shipping instructions
4. Ship the item(s) in original packaging with the packing slip

5.4 Return Shipping Costs

For returns due to our error (wrong item, defective item), we provide a pre-paid shipping label. For all other returns, the customer is responsible for return shipping costs, which are non-refundable.

5.5 Refunds

After we receive and inspect your return:

• We will email you to notify of receipt and approval status
• If approved, refund will be processed to your original payment method
• Refund timing: Credit/Debit Cards: 5-10 business days; PayPal: 3-5 business days
• Original and return shipping fees are non-refundable

5.6 Exchanges

For size or color exchanges:

• After receiving your original item, we’ll ship the new one
• If the new item costs more, you’ll be charged the difference
• If it costs less, we’ll refund the difference
• Standard or free shipping rates apply to exchanged items

All content on this website, including text, graphics, logos, images, and software, is the property of Koolaburra Boots Shop or its content suppliers and is protected by international copyright laws. The compilation of all content on this site is the exclusive property of Koolaburra Boots Shop.

You may not reproduce, distribute, modify, display, prepare derivative works based on, or otherwise use any content from our website without prior written permission from Koolaburra Boots Shop.

Koolaburra Boots Shop shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from:

• Your access to or use of, or inability to access or use, the website
• Any conduct or content of any third party on the website
• Any unauthorized access to or use of our servers and/or any personal information stored therein
• Any interruption or cessation of transmission to or from our website
• Any bugs, viruses, Trojan horses, or the like that may be transmitted to or through our website

Our total liability to you for any claim arising out of or relating to these terms or our products, regardless of the form of action, is limited to the greater of $100 or the amount paid by you for the product(s) that gave rise to the claim.

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy explains how we collect, use, and share your information. By using our website, you consent to our collection and use of your information as described in the Privacy Policy.

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any legal action or proceeding relating to your access to, or use of, the website or these Terms shall be instituted in the state or federal courts located in Fresno County, California.

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website after any changes constitutes your acceptance of the new Terms and Conditions.

If you have any questions about these Terms and Conditions, please contact us: